Delivery and Returns
Postage & Delivery UK only: £4.99
International Purchases: Please contact us first for shipping costs.
UK Mainland deliveries for Bulk orders on larger items will be quoted additional shipping costs.
We do aim to deliver your item within 10 business days depending on how busy we are (unless the listing states otherwise). We take the utmost care in packaging your item, ultimately there are odd occasions where problems with Couriers can result in items arriving damaged. We are happy to replace your item but we will require from yourself proof of damage (photographs including the packaging which it arrived in).
Delivery for most items will be via Courier. This may take up to 10 business days for them to deliver your item, but please allow 5 additional days before contacting us to report your item is missing. Please provide us with a telephone number so the courier company can contact you regarding a delivery if necessary. Should you not be available upon delivery then they will leave a card with instructions regarding this item. We will not be held responsible for any item left unattended or which goes missing via the courier.
All goods must be checked thoroughly for damage or faults within 48 hours of receipt of the product/s, and reported to us via email with accompanying photographs of the fault / damaged area along with images of the damaged packaging. We reserve the right to replace the item with an identical piece unless the product is no longer available. Any issues NOT reported within 48 hours of receipt will be deemed as the end users responsibility and Mulberry Moon Limited will not be liable to refund or replace.
International Purchase's do not fall into the 10 working day delivery schedule or the UK dispatch terms,please be aware delivery can be much longer. Also, any customs issues and charges are the sole responsibility of the purchaser.
We will only be responsible for issues/damages on products which are delivered to the shipping address which we are instructed to ship to according to our order instruction, ie the shipping address provided on the order form. Any products we ship to a redistribution centre, which will then be forwarded on to a different address will no longer be our responsibility once delivered to the redistribution centre.
Our returns policy means you can return anything to us in unused condition complete with its original tags and its original packaging within 14 days.
We promise to refund you within 5 working days of the item arriving back with us if you are returning it because of our mistake, (we do try our utmost to get it right first time as we all know no one’s perfect but we do our best). We will, of course, refund or replace the goods at no extra charge as soon as possible.
As we strive to give our customers as much information about our products as possible in both image and script format. We reserve the right to charge a 25% restocking fee when customers wish to return undamaged items to us for any reason e.g. The item is too small/ too large or It is not the correct colour we assumed it was this shade etc, and in instances such as these the return shipping and associated costs are the customers responsibility.
Any items returned to us (Mulberry Moon) that arrive damaged by the return carrier instructed/authorised by the customer, remain the responsibility of the customer/return sender and will not be refunded. It remains the customer's responsibility to action a claim for losses against the carrier they have instructed. We will provide as much information and evidence to assist in their claim where possible.